Self-Service BI Still Has a Little Ways to Go
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Self-Service BI Still Has a Little Ways to Go
A new survey of business and IT pros finds a great deal of interest in self-service business intelligence, but the ability to implement it is lagging. -
Importance of Self-Service BI Tools
91% of respondents said it is important for business users to access the data and information they need without IT. -
Future Investments in Self-Service BI
95% said their organizations plan to invest in self-service BI in the next two years. -
Actual Use of Self-Service BI Tools Today
Only 22% of business users said they have access to and use self-service BI tools when they need to do so. Less than half of business users (43%) said they have access to everything they need. -
Level of BI Independence
A quarter of businesses (25%) have purchased BI tools without IT. More than half (58%) said the process involves both users and IT. -
Impact of Self-Service BI on IT Department
On average, respondents said self-service BI reduces IT requests by 47%. The top data sources planned for self-service BI apps are relational databases and Web applications. -
Limits of Self-Service Adoption
Four in 10 cited budget issues, followed closely by limits to end-user skills, at 38%. -
Use of BI Tools vs. Spreadsheets
80% of business users primarily use spreadsheet software over other BI tools. The biggest issues with spreadsheets cited are no single version of the truth and lack of governance. -
BI Workflow
63% of IT organizations have processes in place for new insights discovered by the business to make their way into production reporting managed by IT. But that is the case for only 36% of business users. -
Primary Areas of BI Investments
49% cited end-user training as a key area for investment, followed by addressing data quality issues (40%) and implementing new tools and apps (37%). -
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In theory, self-service business intelligence (BI) applications are supposed to make organizations more agile by getting IT out of the way of business users. In reality, most organizations thus far have shown a limited ability to execute on those BI ambitions. In fact, a recent survey of more than 800 business and IT professionals conducted by Logi Analytics, a provider of BI software, finds that while more than nine in 10 of those surveyed said it's important for business users to have access to data without any intervention on the part of the internal IT organizations, less than one-fourth of those polled have that capability today. That creates a major opportunity for IT service providers that have expertise in BI applications. The real challenge, however, may not be determining the need for self-service BI tools as much as it is who has the budget authority to purchase them. In the meantime, solution providers across the channel would be well-advised to start leading with BI applications that many organizations have increasingly come to consider indispensable when it comes to making better decisions much faster than ever. Here are key findings from the study.
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