MSPs Can Play a Bigger Role in Disaster Recovery
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MSPs Can Play a Bigger Role in Disaster Recovery
Only 45 percent of IT pros think their company is very prepared to recover from a disaster, but managed service providers can help them implement DR plans. -
DR Disconnect
68% of C-Level executives surveyed believe their organization is "very prepared" to recover from a disaster, compared with 45% of IT professionals. -
Disaster Prep
46% of the respondents believe they are only "somewhat prepared" to recover their IT and related assets in the event of a disaster or incident. -
Confidence Builder
When DR compliance requirements are combined with DRaaS and an MSP environment, IT confidence in feeling "very prepared" to recover increased by 17.5 and 22 points, respectively. -
Knowledge Gap
71% of IT pros were familiar with DRaaS, up 9% from 2014, while only 52% of C-level execs said they had heard of DRaaS. -
DRaaS Support
31% of IT professionals will consider DRaaS as an option in the next two years, while 26% of executives expect their organization to consider DRaaS over the same time period. -
DR Methods
While 35% of respondents still use backup tapes and 5% don't use any DR system, 23% are now using public cloud and 9% are using DRaaS. -
Rising MSP Clout
For DR implementations, 17% of respondents use an MSP, up from 15% in 2014. 43% use additional services and devices at their primary site, the same as in 2014. -
Multiple Outages
33% of the companies surveyed have experienced at least one incident or outage that required disaster recovery. Of those that did experience a disaster, 44% suffered DR issues more than once. -
Leading Causes
48% of respondents report that the leading cause of DR incidents is hardware failure and server issues. Other top causes include power outages (28%) and environmental disasters (26%). -
Trouble Spots
32% of respondents said recovery took up staff time that impacted their business; 24% said they had to change their DR plans as a result of the incident, and 12% increased their DR budget.
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Defining MSPs' Goals, Challenges and Tools 
Why Metrics Matter to the Channel There is a big disconnect between C-level executives and IT professionals when it comes to disaster recovery (DR) readiness. Nearly 70 percent of C-level executives believe their organization is very prepared to recover from a disaster, but only 45 percent of IT pros think that, according to a survey of 500 executives and IT professionals conducted by Evolve IP. Most companies understand the need to protect their business data from major outages, no matter the cause—human error, hardware failures or natural disasters. Yet, the survey finds that many professionals and managers participate in risky behavior that includes the use of legacy backup tapes or replicating data to a secondary site that is less than 50 miles from their primary data center. The good news is that managed service providers (MSPs) can play a role in helping businesses build and implement their DR plans. Evolve IP's "Disaster Recovery & Business Continuity Survey" indicates that confidence in DR plans grows when companies use hosted solutions: disaster recovery as a service (DRaaS) and an MSP environment. Their confidence is boosted even more when organizations have compliance requirements. Here are key survey takeaways that reveal MSP opportunities in disaster recovery.