Automation Provides Key to IT Services Success

By Michael Vizard

Service providers in the channel need to increase their investments in IT automation to survive, and ultimately thrive, concludes a new study conducted by LogicNow, a provider of IT service management (ITSM) tools delivered via the cloud. Although most IT service providers in the channel today are collecting IT performance data, very few of them have the tools needed to turn that data into actual intelligence, according to the study, which is based on a global survey of more than 350 IT service providers. However, those that have made the appropriate investments are not only showing 100 percent returns on those investments, but the majority of them credit those IT automation investments with providing a sustainable competitive advantage. The impact of those IT automation investments spans everything from head count to the number and types of IT services that can be provided, including being able to automate the delivery of managed security services. At the moment, there's clearly an arms race under way as far as employing IT automation is concerned. However, what may appear to be advanced technology today often turns out to be the table stakes needed tomorrow just to stay in business. Channel Insider examines key takeaways from the study.

This article was originally published on 2016-07-13