Top White Papers and Webcasts

  • What if you could save a few hours on quoting, and at the same time streamline the process for procurement and service delivery? You may be overlooking one of the greatest improvements that you could make to your sales operations. With shrinking margins on technology hardware, it’s more important than ever to practice efficiency as a value-added reseller. Read this eBook to explore the pitfalls of quoting with antiquated, internally developed, or custom quoting tools -- like spreadsheets -- and introduce …

  • On-Demand Webinar   For years, contact centers have strived for a complete customer view, but siloed data and the accumulation of point solutions has continued to deliver less than stellar experiences for customers and agents alike. In this webcast, hear from Appian Contact Center expert, Todd Marthaler and eWEEK Market Expert, Michael Kreiger on best practices to ensure customer service agents are armed with the exact data they need to deliver the very best customer experiences. You’ll …