Top White Papers and Webcasts

  • On-Demand Webinar   For years, contact centers have strived for a complete customer view, but siloed data and the accumulation of point solutions has continued to deliver less than stellar experiences for customers and agents alike. In this webcast, hear from Appian Contact Center expert, Todd Marthaler and eWEEK Market Expert, Michael Kreiger on best practices to ensure customer service agents are armed with the exact data they need to deliver the very best customer experiences. You’ll …

  • On-Demand Webinar   For many small to midsize businesses, financial strategies evolve as the business grows, and new tools or applications to handle payroll, accounting, and expenses can be difficult to integrate into the best business practices. If regulations, markets, and business needs are constantly changing, what finance strategies can help manage it all?   This webinar provides insight and direction for developing a finance strategy that fits your business, integrates with …