Top White Papers and Webcasts

  • On-Demand Webinar   For years, contact centers have strived for a complete customer view, but siloed data and the accumulation of point solutions has continued to deliver less than stellar experiences for customers and agents alike. In this webcast, hear from Appian Contact Center expert, Todd Marthaler and eWEEK Market Expert, Michael Kreiger on best practices to ensure customer service agents are armed with the exact data they need to deliver the very best customer experiences. You’ll …

  • What new and continuing threats are responders uncovering in investigations, and how are they dealing with those threats? This on-demand webcast releases results from the SANS 2018 Incident Response Survey that examines how incident response (IR) teams are coping with organizational structures, resources, and IR implementation in an ever-changing threat environment. Watch this webcast to learn how organizations have structured their incident response functions, what systems they are conducting investigations …