Top White Papers and Webcasts

  • Investing in a new PMS solution is a big project, and not without a significant level of expense required right up front. Some hospitality organizations are content to leave their legacy systems in place; "why fix what isn't broken?". Yet, due to how fast the competitive landscape is changing driven by technology, hotels have to think about how well their current systems support evolving guest expectations, present and future. As new technology continues to emerge and as the criteria for great …

  • If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs are $75 per hour but your market only supports $50 per hour, either your costs are too high or you’re in the wrong market. There is no easy way to establish the “going rate” for comparable services, because all services are differentiated by other forces, such as individual processes, brand equity, and features. Consider instead, a model where your pricing …