Top White Papers and Webcasts

  • IT Operations Management (ITOM) and IT Service Management (ITSM) have been implemented by many companies to improve infrastructure visibility, gain tighter control over the IT environment and minimize downtime.   However, most ITOM systems do not support the integration of IBM mainframe and IBM i data with other enterprise systems. This blind spot forces many organizations to operate on incomplete insights that lead to longer response times, dissatisfied customers and downtime.   With …

  • As a technology provider, incorporating managed services can help you not only stand out from other resellers, but it can also provide your business with a consistent source of monthly recurring revenue. But before you get started, you will need a systematic plan with well thought-out steps that include understanding your target market and implementing essential automation. If you’re considering adding managed services to your service offering, read this eBook to learn the six important steps to get the …