Top White Papers and Webcasts

  • Every company claims it places a premium on customer service. Unfortunately, the facts often speak otherwise. Download this IT Focus eBook to better understand how your organization can improve its customer contact strategy in today's omnichannel, hyper-competitive business environment and create loyal customers that add to your bottom line.

  • How does this impact your content strategy? Content management markets are changing rapidly. Due to increased expectations of users, changes in IT and the need for organizations to rethink their digital strategy, Gartner has launched new Magic Quadrants (MQs) for Content Services Platforms (CSP) and Content Collaboration Platforms (CCP). These MQs have updated the definition of previous Enterprise Content Management (ECM) and Enterprise File Sync and Share (EFSS) markets respectively, and are tightly connected …