Why Service Providers Should Rethink Their DDoS Strategies
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Business Threat
61% of service providers reported DDoS as a threat to their businesses. -
Taking Responsibility
45% of service providers believe they are solely responsible for the viability of their infrastructures during an attack. -
Attack Frequency
35% of service providers said they are hit with one or more attacks weekly. Only 16% said they were rarely or never hit by a DDoS attack. -
Size of Attack
The size of DDoS attacks experienced by service providers ranged from 10G bps to more than 100G bps. Smaller attacks are the most frequent, with 67 percent of respondents reporting smaller attacks of 10G bps or less on a regular basis. -
Which Providers Are Targeted?
Nearly two-thirds (64%) of platform-as-a-service (PaaS) providers have been affected by DDoS attacks while more than half of both managed hosting providers (56%) and infrastructure-as-a-service (IaaS) providers (52%) have been affected. -
Losing Customers
85% of service providers have experienced customer churn due to DDoS. -
Mitigating Disaster
92% of service providers have some form of DDoS protection in place. -
Mitigating Damage
During a DDoS attack, 34% of service providers said they remove the targeted customer, 52% temporarily block the problem customer, and 51% try to mitigate DDoS attacks with native capabilities. -
Customer's Responsibility
32% of service providers refer their customers to a partner DDoS mitigation provider, and 26% encourage the attacked customer to find a new provider. -
Confidence Levels Rise on Cloud Protection
81% of service providers using a cloud DDoS service said they are very or extremely confident that they could withstand a severe DDoS attack. 75% feel very or extremely confident that they could withstand a catastrophic DDoS attack. -
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In distributed denial-of-service (DDoS) attacks, an IT infrastructure, Website or network becomes overwhelmed with requests, making it impossible to deliver services properly. The majority of 129 service providers surveyed by DDoS protection provider Black Lotus have experienced such attacks, with a large percentage reporting "customer churn" as a result. The study shows a disparity between how threatened providers feel about potential DDoS attacks and how prepared they are to mitigate an attack. While the report shows that 92 percent of service providers have some form of DDoS protection in place, it's often not enough to stop an attack before the damage is done. Plus, there seems to be a disconnect between what customers and their service providers believe are their responsibilities during a DDoS attack. Nearly half the service providers said they are solely responsible for the viability of their infrastructures during an attack, but they also believe the direct impact of the DDoS attacks are the customer's responsibility. The bottom line is that DDoS attacks can result in significant revenue losses.
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