Retailers Need Better Security, Privacy Protection
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Retailers Need Better Security, Privacy Protection
Consumers said they would lose confidence in retailer victims of cyber-attacks and that privacy is also crucial. Solution providers can help ease retailers' stress with a range of products and services. -
A Cyber-Attack on a Retailer Is a Red Flag
71% of respondents said they would think twice about shopping at a retail store that was a victim of a cyber-attack. -
Online Safety
64% of respondents said they always consider their information to be safe when on a major retail or social networking website. Among millennials, the percentage is 71%. -
Anxiety Over Security and Privacy
85% of all respondents said their biggest concern when online is security, and 84% of all participants pointed to privacy. Downloading malware (82%) and websites tracking them (74%) were high on respondents' anxiety list. -
Not the Best Practice
55% of respondents said if they receive an email from someone they know with a link, they usually click it even if they weren't expecting anything. -
Online Habits
36% of respondents do not think twice about sharing their personal information on social media channels. Among millennials, the percentage is 50%. -
Feeling Powerless
80% of respondents believe if the federal government can be hacked, they don't think they can protect themselves. -
Lax Security
36% of respondents were victims of hacking. Among millennials, the percentage is 44%. -
False Confidence
39% of respondents don't worry about being hacked because they are not important enough for anyone to care about their information. Among millennials, the percentage is 50%. -
Tech Savviness
67% of respondents consider themselves tech savvy. Yet only 53% have automatic updates enabled for their computer and/or tablet, and 32% use one password for most online sites. -
Poor Planning
55% of respondents said if they were hacked, they wouldn't know what to do. Among millennials, the percentage is 66%. -
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A new survey shows that a majority of U.S. consumers will think twice about shopping at a retail store that was a victim of a cyber-attack. Two of their biggest worries when online are security and downloading malware. The study, commissioned by Arbor Networks, finds that U.S. consumers are holding businesses to a high standard to protect their personal information, yet many haven't taken the basic steps to protect themselves from cyber-attacks. The survey of 2,057 American adults shows that they use poor online security practices and that the worst offenders are millennials. These findings are a wake-up call for retailers—if they haven't already implemented a strong cyber-security plan that ensures their customers' online safety when shopping. Solution providers can help with a range of products and services that include adding distributed denial-of-service (DDoS) attack protection and installing security information and event management (SIEM) monitoring, along with the basics such as firewalls and spam filters. Here are key survey takeaways that reveal high anxiety among Americans about their online safety and the need for IT security services.
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