OpenDNS, ConnectWise Partner on Web Security, IT Management

By Nathan Eddy

OpenDNS, a provider of cloud-delivered Web security services, announced that it has integrated its Umbrella service for managed service providers (MSPs) with ConnectWise, a developer of service management software designed for IT service providers, value-added resellers (VARs), independent software vendors (ISVs) and MSPs.

The integration between OpenDNS and ConnectWise is designed to enable MSPs to manage their security services within the ConnectWise platform and access monitoring and reporting information from Umbrella, including malware blocked, contained infections and service status.

OpenDNS’ cloud-delivered Umbrella security service protects enterprise users from malware, botnets and phishing regardless of location or device. At the heart of all OpenDNS services is the OpenDNS Global Network, which secures 50 million active users daily through 20 data centers worldwide.

"As an MSP, we need to be able to quickly and easily explain the value of our security service to customers. OpenDNS enables us to do this by providing instant visibility into network activity and metrics like the number of malware infections prevented and domains blocked," Ethan Tancredi, president of MySherpa, an IT managed services firm, said in a statement. "Being able to access actionable OpenDNS security data alongside other customer information within ConnectWise allows us to automate service and account management processes."

The OpenDNS-ConnectWise integration enables MSPs to centrally access data from the Umbrella security service within the ConnectWise platform, including service status on customer endpoints, malware infections blocked and the number of Botnets contained.

"The ability for MSPs that use ConnectWise to instantly access actionable data from the OpenDNS security service in one unified console provides the visibility they need to act as CIO for their customers," Dima Kumets, MSP product manager for OpenDNS, said in a statement. "The OpenDNS-ConnectWise partnership enables MSPs to centralize and automate business processes so they can service customers better, faster and most cost effectively, which increases renewal rates."

Those MSPs can also access information regarding the top Websites visited, blocked domain statistics, top Website categories and the number of DNS queries processed.

"The Umbrella by OpenDNS cloud-delivered security service is a natural complement for ConnectWise’s advanced automation platform. This integration is attractive to MSPs because it transparently protects customers from advanced cyber-threats at the network layer," Jeannine Edwards, director of ConnectWise Community, said in a statement.

This article was originally published on 2013-11-15