SolarWinds N-able RMM Upgrade Supports MSPs

By Gina Roos
MSP support

SolarWinds N-able RMM Upgrade Supports MSPs

SolarWinds N-able launched the N-central10 remote monitoring and management platform designed to help managed service providers (MSPs) support their small and midsize (SMB) customers and drive profitability for the channel.

N-central 10 provides advanced monitoring, management and remediation for network operations center (NOC) and help desk services that cover the MSP services lifecycle, the company said. New features and capabilities include support tools to help MSPs troubleshoot, diagnose and remediate help desk issues, and integration with top professional services automation (PSA) offerings, such as Autotask, ConnectWise and TigerPaw. The platform also supports drag-and-drop automation and real-time direct support tools as a-la-carte licenses. Other features include a new user interface and "device overview" page.

Previously known as N-able by SolarWinds, the company also announced that its new corporate branding name is SolarWinds N-able. SolarWinds acquired N-able Technologies in 2013.

Ingram Micro Simplifies EMV Compliance for Channel Partners

Ingram Micro released a new "Electronic Payments Playbook" and multi-vendor solution bundle that simplifies EMV (Europay, Mastercard and Visa) compliance for retailers and businesses.

The offering provides channel partners with the resources and technology to address the October 2015 EMV payment standard, also known as "chip and pin," said Ingram Micro. The global EMV payment standard requires all retailers and other businesses that accept credit and debit cards to become compliant by Oct. 15, 2015.

Available now in the United States and Canada, the playbook and solution bundle provides channel partners with a detailed overview of the global EMV mandate and includes the hardware and merchant services needed to ensure compliance. As part of the new bundle, Ingram Micro Professional Services is providing channel partners with start-to-finish professional services, ranging from assessment and deployment to equipment disposal, solution testing and certification audits.

Ixia Enhances Partner Program

Ixia, a provider of application performance and security resilience solutions, has expanded its Channel Xcelerate Partner Program to enable resellers and distributors to deliver end-to-end solutions to customers worldwide. The program provides new enablement tools, a user-friendly partner portal and additional online training resources.

The company also now gives specialization ratings to help partners brand and differentiate their offerings based on proven expertise in five areas: application performance, security, virtualization, support and sales to government agencies. For a sales partner to qualify for a specialization area, the partner must demonstrate that at least 15 percent of its revenues are derived from that specialization; it has dedicated sales and technical teams; and at least two of its employees have completed Ixia's required training.

Passportal Software Secures IT Services for Channel Partners

Passportal, an IT security software provider and channel-exclusive vendor, launched its latest mobile-optimized, password protection and management solution, Passportal 3.0. The new cloud-based offering provides more advanced features and functionality, aimed at making it easier for VARs, MSPs and IT service providers to protect the businesses they serve and own from data breaches, network vulnerabilities and cyber-security threats.

New features include a more intuitive user interface, more robust and flexible data security options around password management, bookmarks and permissions, as well as greater import, export and reporting capabilities, the company said. It also provides deeper integrations with leading professional services automation (PSA) technologies, including Autotask and ConnectWise. The company plans to announce a new "Rebrand and Resell" program that allows channel partners to brand and sell its password protection and management offerings to customers directly, expanding their monthly recurring revenue potential.

CloudHesive Joins Vormetric Cloud Partner Program

Vormetric, a provider of enterprise data security for physical, virtual, big data, public, private and hybrid cloud environments, announced that CloudHesive has joined the Vormetric Cloud Partner program. Delivering encryption as a service (EaaS), CloudHesive is offering a suite of cloud managed services leveraging Vormetric Transparent Encryption and the Vormetric Cloud Encryption gateway.

LightRiver Named a Ciena-Authorized Learning Provider

LightRiver Technologies announced its partnership with Ciena, becoming its first North American Authorized Learning Provider (ALP). Ciena is leveraging the long-standing BizConnect partnership with LightRiver to expand the availability of Ciena Learning Solutions. LightRiver technical instructors will provide Ciena Learning Solutions to their joint customers at a newly built Training Center in Concord, Calif., which is fully equipped with Ciena hardware and software needed for hands-on training programs, or at its customers' locations. 

Breach Secure Now Forms Partnership With iScan Online

Breach Secure Now forged a partnership with iScan Online to help small and midsize businesses (SMBs) locate personally identifiable information (Social Security numbers, credit cards, etc.) across their IT networks. iScan scans files stored on servers, laptops and mobile devices to find proprietary data that is at risk for a breach.

The iScan data breach risk intelligence offering will enable MSPs to deliver risk reporting to small businesses and calculate the liability costs for a data breach and regulatory-related expenses before a breach occurs.

Arrow Expands ArrowSphere Service Provider Platform in North America

Arrow Electronics is expanding its ArrowSphere cloud builder platform and software license and services catalog in North America. The global distributor is now offering the Intel Security Managed Service Specialization and VMware vCloud Air Network programs in the ArrowSphere platform in North America. Arrow said the expansion creates a competitive advantage for MSPs and ISVs in delivering cloud services.

vCita Pro Delivers Next-Gen Websites for SMBs

vCita, a provider of Web engagement solutions for small businesses, released vCita Pro, a toolbox and Web engagement platform designed for Web professionals and online marketers to provide enhanced Web-based engagement tools and capabilities to SMBs.

In addition to a variety of Web-based engagement tools, such as online payments, document sharing, a service portal and a fully responsive mobile-ready widget, the new toolbox provides a full partner dashboard to manage client accounts and billing as well as a white-label version for larger partners to resell vCita under their own domain and brand. A free 30-day trial and revenue share for vCita LiveSite premium packages are available.

Datalink Achieves Cisco Master Cloud Builder Specialization

Datalink achieved the Cisco Master Cloud Builder Specialization in the United States. The recognition shows that Datalink has the capabilities to build and deploy cloud-ready integrated infrastructures based on Cisco solutions and technology ecosystem partner cloud offerings for storage, virtualization, cloud management and virtual desktop. The company's capabilities include consulting, design to deployment, management, and support of private and hybrid clouds.

RES Software Appoints VP of Channel Sales

RES Software, a digital workspace technology company, announced that software industry sales veteran Adam Brush has joined the company as vice president of channel sales. He has more than 25 years of channel sales experience at industry leaders IGEL, Dell Wyse, Citrix, Quantum and Intel. Brush will oversee the channel sales team in the Americas, starting on June 1, 2015.

This article was originally published on 2015-05-13