Siebel Boosts Hosted Services with Ineto Buy
The San Mateo, Calif.-based company will offer Ineto's hosted contact center service provider services as a part of its Siebel CRM OnDemand offering, giving customers access to call center management capabilities without having to invest in expensive hardware such as an automatic call distributor, interactive voice-response platform and computer-telephony integration, Siebel officials said.
Siebel will begin to offer Ineto's hosted services integrated with the rest of its Siebel CRM OnDemand service as well as its on-premises applications immediately, according to Ken Rudin, vice president and general manager of Siebel's CRM OnDemand Group.
This initial integration will include screen pops in the Siebel CRM OnDemand applications for voice mail, interactive voice-response and caller ID as well as rules-based call routing, Rudin said.
"We're opening up a whole new world for companies," Rudin said. "They'll be able to get world-class CRM without having to build a world-class call center."