N-Able Beats Automation Drum with Runbook Release

By Jessica Davis

Sure, N-able provided a look at its product roadmap last week during its partner summit in Scottsdale, Ariz. And MSPs were generally excited about the mobile managed services that are coming down the road. But one of the big benefits that is coming wasn’t really part of the roadmap at all.

N-able’s Robert Grapes announced two N-able Runbooks, or recipe books for providing managed services to customers. One of the run books is a generic one, offered to IT solution providers who are interested in becoming MSPs. It explains the difference, for example, between a NOC and a service desk.

The second Runbook is for N-able managed services partners and is intended to be a wiki-style guide to putting together services for customers. It defines the processes of deploying and configuring MSP service delivery tools. Its context sensitive design provides MSPs with the content they need at the moment and extracts information about their existing client base.

The Runbook is intended to help MSPs optimize their operations and apply in depth network maintenance and practices to relevant devices and applications, according to Robert Grapes, director of product marketing and management at N-able, who briefed MSPs on the new tool during the N-able Partner Summit last week.

"All through the Runbook we are going to define processes that you can automate," he said. "We’ll mark tasks so it drives automation policy through N-central." That’s key to the N-able message during this year’s conference when executives introduced tools for automation and encouraged partners to increase their efficiency and profitability by employing the enhanced automation tools.

For instance, the Runbook offers help with use-case oriented reporting in terms of offering assessments on a monthly and quarterly basis as well as tactical scenarios. In addition, partners can add to the wiki-like Runbook, sharing generic procedures with their peers.

The technical "book" will be available from the menus selection of partners’ N-central installation.





This article was originally published on 2011-10-19