LabTech Cloud Offers Remote Management Capabilities

By Nathan Eddy

LabTech Software, a remote monitoring and management (RMM) solutions specialist, announced the availability of LabTech Cloud, a cloud-based software-as-a-service (SaaS) option for managed service providers (MSPs). Following the introduction of LabTech Cloud, the company plans to roll out more cloud computing-compatible technologies and services to help reduce partners' operational costs and increase profitability.

With LabTech Cloud, IT service providers worldwide can offer remote management by subscribing to the service and offering it to their own customers. LabTech Cloud is the full version of the company's remote monitoring and management solution. Because the application is offered as a subscription service, there is no need for administrators to buy and provision hardware.

License fees are based on a pay-as-you-go model in addition to LabTech upgrades at no additional cost as new updates become available. Cloud-based software provides additional value by enabling rapid deployment to worldwide partners regardless of physical location, including those in LabTech Software's recently announced Asian and European distribution markets. 

"The future of computing isn't a one-size-fits-all delivery model. By offering both SaaS and on-premises options, we are able to best meet the needs of our partners and prospective partners," said Matt Nachtrab, CEO of LabTech Software. "Our partners constantly enlighten us to evolving use cases around managed services, but what remains absolute is security, scalability, affordability and value, and LabTech Cloud delivers these while keeping costs manageable."

In late December, the company announced its integration with Reflexion Networks' suite of email services to provide an automated way to ensure the integrity and health of hosted email services. LabTech's integration monitors the availability of the Reflexion Total Control (RTC) and Reflexion Archiving, Discovery and Recovery (RADAR) services' user interface, and sends an alert if service is interrupted. LabTech also proactively monitors the latency of the Reflexion mail scanner to help detect inbound or outbound latency, sending an alert if any is found. In this way, service-affecting incidents are identified, and steps can be taken to ensure service quality.

Reflexion provides a range of hosted email services. RTC is a hosted email security service that blocks spam, viruses and volume-based attacks before they reach the corporate network. RADAR provides businesses with a searchable email archive that can be accessed at any time from anywhere on the Internet. 

This article was originally published on 2012-01-24