Ingram Micro Partners on Cloud with IBM, Others

By Jessica Davis

Technology distribution giant Ingram Micro (NYSE:IM) will partner with IBM (NYSE:IBM), Intermedia and Fujitsu to enable partners to build out their own cloud offerings to customers, the companies announced at Ingram Micro's VTN Spring Invitational in Chicago April 11.

Ingram Micro made the partnership announcements amid a storm of cloud announcements in the technology industry, from IBM to HP to Cisco to Synnex, to name just a few.

"Our strategy is to be the leading cloud aggregator for the channel," Renee Bergeron, vice president of cloud computing and managed services at Ingram Micro, told VTN attendees. "We are shifting to cloud."

New cloud-based services available from IBM and Ingram Micro include the following:

  • IBM Smart Business Cloud Enterprise –  This compute-on-demand, infrastructure-as-a-service offering enables partners to provide customers with quick access to a secure enterprise-class virtual server environment on the IBM Cloud. The offering supports development and test and dynamic production workloads.  offering supports development and test activities, as well as other dynamic production workloads.
  • IBM Managed Backup Cloud - Fast Protect Online – A secure, affordable offsite data backup solution that protects laptop and desktop user data against loss and corruption, along with easy-to-use restore capabilities.
  • IBM Managed Backup Cloud - Remote Data Protection – A managed, offsite data backup and recovery solution for servers.

Ingram Micro is also partnering with Intermedia to provide a hosted, business-grade PBX service that offers VOIP that is integrated with Intermedia's hosted Microsoft Exchange service. The companies said the offering can be remotely managed from a single control panel and offers features such as "click to call," hunt groups,  OCS calling, unique extensions, unlimited calling to the U.S. and Canada, "voicemail to email" functionality, international calling, music on hold and toll-free numbers.  

Ingram Micro also announced a new partnership with Fujitsu to provide a 24x7 service desk solution. The companies said that the services are designed to complement managed IT and cloud-based service offerings with a team of "highly experienced customer service representatives."

The Ingram Micro Service Desk is available now and is based on ITIL principles and backed by Lean Services methodologies from Fujitsu. It provides Level 1 service desk under the channel partners' brand. Service desk representatives are trained in service requests, incident management, service maintenance, information requests and first level support for systems and software, according to Ingram Micro.


This article was originally published on 2011-04-11