12 Key Factors Affecting Communications Tools Adoption
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12 Key Factors Affecting Communications Tools Adoption
Organizations continue to move their business communications and collaboration tools to the cloud. Here's a look at the primary drivers and challenges. -
Phone Systems Rule
66.5% of respondents ranked phone systems/VOIP as the number one feature of a business communications system they want but don't have, followed by email and unified messaging. This drops to only 48.5% of organizations with more than 5,000 employees, while 72% with fewer than 100 employees ranked it most important. -
Desired Phone Features
Desktop or desk phone video calling (34%) ranked as the number one feature wanted for phone systems, followed by mobility applications on cell phones/tablets (29%), unified messaging (26%) and instant messaging and presence (26%). -
Mobility Challenges
18% of respondents couldn't use their systems to enable mobility or were dissatisfied with its capabilities, and 17.5% were dissatisfied with bring-your-own-device (BYOD) programs. -
Satisfied Cloud Users
However, 61.5% of cloud users said they were very satisfied or satisfied with their mobility capabilities, compared to 44% of premise users. -
Cloud and BYOD
48.5% of businesses offer a BYOD program. Five in 10 cloud users were very satisfied or satisfied with their systems' BYOD enablement, versus 28.5% of premise users. -
UC Education Needed
Only 26% of respondents are "very familiar" with the term unified communications (UC), and 36% said they were "not at all familiar" with UC. -
Adoption Obstacles
73% of organizations said selecting the right system is a slight or major obstacle to imple menting a complete UC solution, with 71% having the same concern about selecting the right provider. Other obstacles include determining feature priorities (71%) and employee adoption (69%). -
New Cloud Purchases
72% of organizations with cloud phone systems plan on purchasing another cloud system with only 2% planning to return to a premise-based PBX. -
Undecided Buyers
27.5% of respondents plan to go with a hosted system as their next phone system, compared with 19.5% who plan to purchase a premise-based system; 53% are undecided. -
Commitment Shifts
24% of organizations using premise systems are committed to staying with a premise system, and 17% indicated they plan to switch to the cloud. -
Video Communications Ramps
76% of organizations have implemented some form of video communications; only 11% of respondents said they are not comfortable with one-to-one video such as Skype, Lync or UC-One. -
Work-From-Home Programs
66% of organizations with cloud phone systems have successfully implemented work-from-home programs, compared with 47% of premise-based companies.
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Why Metrics Matter to the Channel Mobility enablement, in combination with cloud-based solutions, is the biggest driver for the adoption of new communications systems, according to a new survey released by cloud services provider Evolve IP. The study, based on a poll of more than 1,000 IT professionals and executives, looks at why companies are adopting business communications tools and how often they replace their systems, as well as satisfaction levels between enterprises with cloud communications systems and those using legacy, premise-based PBX systems. The survey also reveals that businesses need to be educated on unified communications (UC). "This year's survey demonstrates very clearly why organizations are retiring their legacy PBXs and moving their business communications and collaboration tools to the cloud," Tim Allen, chief sales officer of Evolve IP, said in a statement. As this trend continues, channel providers will need to help businesses make the transition to the cloud for IT services, including phone systems/UC and mobile device management.