10 Important Facts About Apple in the Enterprise
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Apple in the Enterprise
Apple iPhones and iPads are supported by 91% and 89%, respectively. Apple Macs are supported by 60%. -
Proliferation of Apple Devices
60% reported they support more than 100 Apple devices in their environments. -
Percentage of Apple Devices in Total IT Environment
35% of companies revealed that 25% or more of the devices they support are from Apple. -
Use of Apple Devices in Two Years
98% say they will increase their number of Apple devices by at least 25%. -
Reasons for Using Apple
78% cited user preference while 35% said users are more productive. -
Primary Apple Support Challenges
Enterprise readiness and cost were cited by 50% as the top two challenges they face using Apple devices in the enterprise. -
Apple IT Support
53% report that internal IT provides all support, with another 44% citing a mix of internal IT and end users. -
Apple IT Staffing Requirements
Only 20% plan to increase the size of their IT staffs to manage Apple devices. -
Level of Confidence in Apple Device Management Products
55% report they are somewhat confident while 25% say they have no confidence. -
Apple IT Budget Plans
40% said they plan to increase their IT budgets to support Apple products.
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Defining MSPs' Goals, Challenges and Tools 
Why Metrics Matter to the Channel Most Apple products find their way into the enterprise with help from solution providers in the channel. With so many Apple products now in use, a significant opportunity to provide IT management services for Apple devices has emerged. A recent survey of 309 individuals providing support for Apple products in companies with 100 or more employees found that IT support for Apple iPhone and iPad devices is nearly universal. A full 60 percent of those organizations said they are now providing IT support for Apple Macintosh systems, according to the survey, which was conducted by Dimensional Research on behalf of JAMF Software, a provider of management software for Apple devices. From a channel perspective, the proliferation of Apple devices creates an opportunity to expand managed services beyond Windows systems. In fact, the report finds that, when it comes to the tools that internal IT organizations use to support Apple devices, there's not all that much satisfaction. Indeed, 40 percent of those surveyed said they plan to increase their Apple IT support budgets. Here are key findings from the study.