Software as a Service/Hosted Applications
Around 58 percent of organizations outsource at least a small part of their application portfolio through a vendor using the SaaS model.
Application Development
About 51 percent of organizations outsource the development of new systems or enhancement of existing systems to service providers.
Website/e-Commerce Systems
Roughly 43 percent of organizations use a service provider to help them develop, host or maintain a corporate website or e-commerce system.
Application Maintenance
Organizations are increasingly passing over responsibilities such as making minor bug fixes, configuring applications and provisioning for applications to an outsourced service provider — approximately 38 percent of organizations reportedly outsource maintenance functions.
Disaster Recovery
Around 31 percent of organizations depend on an outside entity to store data offsite, run recovery data centers and set up redundant systems and networks to prepare for disaster or other disruption.
Data Center Operations
Approximately 28 percent of organizations either outsource the operation of their existing data center to outside service providers or completely outsource the data center operation to service providers who own the equipment and facilities.
Network Operations
Outside service providers take care of all or part of 28 percent of organizations’ voice and data network operations, network monitoring or installation, repair or maintenance of network equipment.
IT Security
Approximately 24 percent of organizations lean on outside independent security experts to offer services such as security assessments, penetration testing or managed security services.
Desktop Support
Whether through on-site technicians or remote support, 22 percent of organizations outsource one or more functions of desktop support, be it acquisition, installation, maintenance or daily support of endpoints.
Database Administration
The development, monitoring and tuning of databases at both the physical and logical level is outsourced by about 21 percent of organizations.
Help Desk
At least 21 percent of organizations outsource their first-level phone or electronic response to end-user incidents or inquiries.