How MSPs Should Refocus to Address Customer Needs

Managed services providers (MSPs) are focusing increasingly on managing endpoints and using remote monitoring and management (RMM) solutions to meet growing demands for managing cloud-based solutions, according to a new Autotask survey of MSPs, conducted by Decision Tree Labs. Two key findings of the study, which included responses from 1,800 MSPs, indicate that 62 percent of MSPs are already managing between 100 and 2,500 endpoints, and 82 percent are using an RMM solution. MSPs report that their customers are changing the way they look at managed services and what they need from their MSP relationships. This means MSPs need to re-evaluate their portfolios based on these shifts and be proactive to customers' needs. These transitions are part of new and emerging trends, including the growing use of cloud apps and services and the Internet of things (IoT), and an increasing number and variety of devices that need managing. Here are key takeaways from the report that indicate where MSPs should be investing their time and resources to meet customers' needs, while growing their revenues.