dcsimg
 
 
 
 
 

Customers Happy With MSPs but Unware of All Their Offerings

 
 
By Gina Roos  |  Posted 2014-03-31 Email
 
 
 
 
 
 
 

A modest increase in managed IT services adoption may signal the need for more customer education but also indicates there are more opportunities for market penetration. This is a key conclusion of CompTIA's managed services trends study, which shows a general satisfaction by customers who adopted managed services. The study suggests that more companies could benefit if they were aware of what managed service providers (MSPs) can offer IT organizations to meet their business priorities. These include reducing costs/overhead, improving operational efficiencies, reaching new customer segments, improving data analytics and innovating more effectively. Many of these tie into technology, which can be a great equalizer. Small and midsize businesses (SMBs) are looking at the MSP model to help them evaluate and address cloud computing, data analytics and bring-your-own-device (BYOD) trends. Case in point, 92 percent of survey respondents (based on 400 businesses using managed services) said technology is strategically important for their companies, compared with two years ago. Here are 10 takeaways from the CompTIA report.

 
 
 
 
 
 
 
 
 
 
 
 

Submit a Comment

Loading Comments...
 
























By submitting your information, you agree that channelinsider.com may send you channelinsider offers via email, phone and text message, as well as email offers about other products and services that channelinsider believes may be of interest to you. channelinsider will process your information in accordance with the Quinstreet Privacy Policy.

 
 
 
 
 
 
 
 
 
Thanks for your registration, follow us on our social networks to keep up-to-date