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10 Reasons Companies May Need to Hire or Switch MSPs

 
 
By Gina Roos
 
 
 
 
 
 
 
 
 
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    1 - Lost Productivity
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    Lost Productivity

    Your company is spending too much time discussing which IT systems to deploy, and troubleshooting system crashes or slowdowns. This takes time away from discussions around new product developments and other business-critical issues.
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    2 - Too Much IT Jargon
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    Too Much IT Jargon

    You know more buzzwords about IT than your industry. This likely means your company is focusing too much on IT at the expense of your business.
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    3 - Overworked IT Staff
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    Overworked IT Staff

    Your IT staff is overworked and always attending training programs to learn how to integrate and manage your multi-source solutions. Integrating solutions from different vendors can be complex and expensive, and result in compatibility issues that require days of troubleshooting.
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    4 - Product Delays
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    Product Delays

    IT compatibility, operations and management issues interrupt the rollout of new products and services. If your in-house IT staff is running into these issues, it's having a direct impact on your business and the capabilities of your business.
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    5 - Bundled Solutions Aren't the Answer
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    Bundled Solutions Aren't the Answer

    Do you wish your lease on a bundled solution will end so you can select the tools your business really needs? Integrating and managing multi-vendor solutions may be a consideration for your business, and it's something MSPs do every day.
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    6 - Time Is Money
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    Time Is Money

    Are employees spending too much time waiting for internal applications to respond? If your employees can't work, then your customers can't make purchases and partners can't deliver the products and services they need.
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    7 - Inefficiency Is Costly
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    Inefficiency Is Costly

    Infrastructure and operational budgets keep rising, while availability and performance of your data center keeps falling. Slowdowns and crashes can affect your revenue, profits, and reputation.
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    8 - Cloudy Skies
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    Cloudy Skies

    Reconsider your cloud services provider if your business experiences unexpected cloud outages, the need to continually buy new management and monitoring software for cloud platforms, and it's getting more difficult to diagnose and fix performance or security issues.
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    9 - Stagnant Technology
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    Stagnant Technology

    Your MSP hasn't made any recommendations that will either reduce your costs or increase your sales or profits. A true MSP partner will tailor technology to your business requirements that will improve capabilities such as empowering the workforce through smartphone interfaces, facilitating real-time collaboration and improving application performance.
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    10 - It's a Big Misunderstanding
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    It's a Big Misunderstanding

    Your MSP doesn't understand your business and the solutions they recommend don't meet the unique requirements of your business. A "business killer" is all the things your MSP isn't doing because they don't understand your business such as suggesting solutions for your biggest problems.
 

IT executives are aware of IT downtime's drawbacks, including lower productivity and lower profitability, but managed service provider Converged Technology Group says some hidden costs to IT uptime can be as damaging to a company's profitability. These include wasting money running a state-of-the-art data center, instead of focusing on innovations; not having the IT skills on staff to handle the complexity of integrating and managing best-in-class technology; downtime and slowdowns affecting your company's efficiency, customer service and reputation; not controlling support costs as your business moves to the cloud; and spending resources on providers instead of investing in partners. In addition to this five-point checklist of hidden costs, available in an eBook, the report also identifies the danger signs businesses should be aware of in their own IT departments. Whether your business is using in-house IT staff or an external service provider, here are 10 reasons to reconsider how your business is monitoring and managing its IT infrastructure to help reduce costs and free IT staff to focus on more business-critical tasks.

 
This article was originally published on 2014-04-16