Video: Xperteks CEO on the Difference Between an MSP and a Digital Janitor
Marcial Velez, CEO of Xperteks, joins Katie Bavoso on Channel Insider: Partner POV to explain how solution providers can evolve from “digital janitors” into a true MSP.
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In the first episode of Channel Insider: Partner POV, Marcial Velez, CEO of Xperteks, joins Katie Bavoso to explain the difference between a managed service provider (MSP) and a “digital janitor” — and how solution providers can evolve from the latter into a true MSP.
Velez also shares some of his success stories and his tips on how and why MSPs should prioritize using nurture methodologies. Plus, he and Katie have some fun reminiscing about the early days of managed services, when Apple products and Mac OS were brand new frontiers for many businesses and their IT teams.
Katie Bavoso is an Emmy-nominated broadcaster with a decade of professional content creation, production, hosting, and interviewing experience. Starting her career off as a TV news reporter and anchor in Maine, she pivoted to the IT channel to help connect vendors, solutions and services providers, and IT buyers through exciting video content and storytelling. Katie is now the host of Channel Insider: Partner POV, a video and podcast series shining a light on the the most innovative solution providers of the IT channel.
