Managed Services

Recent Articles

  • The growing popularity for MSPs

    I am doing some research for a story for the New York Times on managed service providers and while I haven’t finished am finding out some interesting trends that I thought I would share with you. The idea behind MSPs isn’t new — we have been talking about it in the trades for at least…

  • MSP Vendors Turn the Contract Screws

    Several managed-services platform vendors are turning the screws on their Managed Service Providers with tough language and unfair consequences in their reseller contracts, says the industry group MSPAlliance. Contracts with several of vendors, including some of the most familiar names, stipulate that MSPs stick to a defined territory and meet sales quotas or hand over…

  • MSPs Think Microsoft’s SCE Could Best All Managed Services Platforms

    Microsoft isn’t talking yet about how it plans to market System Center Essentials 2007 to managed service providers and won’t even acknowledge that it will, but some already working with Microsoft Operations Manager and SCE betas say it could best all other MSP platforms and own the vendor market. SCE installed at a customer site…

  • CA the Distributor?

    CA dipped its toe in the same pool Microsoft and Salesforce.com have been wading in—software distribution. The former Computer Associates, and former software maker-only, is letting several other software vendors swim to market in its stream, the OnSite PC Protection program, a platform for delivery, previously, of CA security products to small VARs and PC…

  • 40% of Enterprises Will Hit Up Managed Services for Telecom by 2009, 30% Network Management

    Network complexity and convergence will drive 40 percent of enterprises to dabble in managed PBX and telecommunications by 2009, according to a recent survey by In-Stat. Thirty percent of firms with 1,000+ employees reported they will do the same with network security, storage and hosting, according to In-Stat’s Global Managed Services Trends, announced on In-Stat’s…

  • Hardware Completes Managed Services

    N-able Technologies is doing the same thing for hardware-as-a-service that it did for managed services. The managed services platform vendor turned its model of built-in best practices and contacts for managed services on hardware, with a unit and program to assist its Velocity partners in adding hardware-as-a-service to their lineup cards. The program includes the…