Remote monitoring and management platform provider Kaseya has launched a certification program for managed service providers and enterprise customers, designed to increase skill levels.
In return, Kaseya says it will offer certified companies priority support.
“Successfully going through the rigors of the certification course work and exam demonstrates a higher level of comprehension to operate and administer the Kaseya product offering,” said Tim McMullen, COO, Kaseya, in a statement. “We’re offering a return for the investment by granting a higher level of support immediately for the company of the certificate holder.”
Kaseya developed the certification program in partnership with Florida International University Professor Masoud Sadjadi and the IT Scholars company.. Partners who complete the program become Kaseya Certified Engineers.
Four levels of proficiency are offered, according to Kaseya, and the training includes the core functionality and useage of Kaseya, including agent deployment, agent procedures, audit and inventory, information center, live connect, monitoring, patch management, remote control, system set-up and ticketing.
According to Kaseya, the Kaseya Certification Program offers virtual training that includes:
- exposure to important functionalities via streaming videos
- involvement with interactive simulated videos
- practice in the concepts of virtual environments
- self–assessment quizzes
- availability of one-one-one mentoring sessions.
The program is available starting on May 15 and Kaseya partners can sign up through their sales reps or at Kaseya’s online signup.