MSPs
How Channel Leaders Are Shifting Service Offerings
Channel execs are redefining their strategies as the tech and business landscape shifts. The result: an increase in managed service offerings.
Shifting Focus
42% of channel leaders said their service offerings have changed from two years ago.
Management Plan
One-half said they’ve sold more managed services over the last two years; 72% said their managed services business will increase over the next two years.
Long-Term Proposition
Nearly a third (31%) said their project-based business has increased over the last two years, and 62% said this will likely grow in the next two years.
Smart Move
29% said their intellectual property/app services sales are on the rise, and 53% expect this trend to continue for the next two years.
License to Sell
26% said they’ve sold more licenses of other vendors’ software or services within the last two years, and 40% expect to keep doing so over the next two years.
Key Difference-Makers
40% said innovations in workflow automation are driving strategic change while 38% cite employee collaboration/messaging as key drivers.
Focus on the Cloud
48% said more than one-fourth of their business was tied to cloud-based solutions in 2015, and about two-thirds anticipate that this will continue for the next two years.
Top Challenges
48% said that the development and refinement of pricing strategies presents a significant challenge, while the same percentage cites the need to build practice areas to support new tech.
Skills Gap
This study lends credence to reports of an IT skills gap; 45% said they struggle to hire the right talent.