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Gauging the State of the Solution Provider

Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. View our editorial policy here. Solution providers Hiring Across the Channel A full 87% said they plan to do the same amount or more hiring in 2014 as 2013; 46% say they will hire…

Michael Vizard

Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. View our editorial policy here.

Solution providers

1 - Hiring Across the ChannelHiring Across the Channel

A full 87% said they plan to do the same amount or more hiring in 2014 as 2013; 46% say they will hire more.

2 - Drivers of Hiring Across the ChannelDrivers of Hiring Across the Channel

Of the solution providers surveyed, 77% report they are hiring more people to support new clients; 65% are now relying more on outsourcing to support those clients.

3 - Most Growth Comes From SMB SpaceMost Growth Comes From SMB Space

Companies with 28 to 99 employees were cited by 48% of the respondents as providing the most business growth.

4 - Average Hourly Billable RateAverage Hourly Billable Rate

Well over half (61%) report getting $101 to $150 an hour on average for their services.

5 - Growth DriversGrowth Drivers

New client requests were cited by 65%, while the need for new skills (49%) and geographic expansion (32%) were the second and third biggest drivers.

6 - Top Technologies Driving Customer RequestsTop Technologies Driving Customer Requests

Security at 54% tops the list, followed by cloud apps (52%), mobile-device management (46%) and data management (45%).

7 - Cloud Reliance on the RiseCloud Reliance on the Rise

Seven out of 10 use cloud apps to service customers; cloud contracts are up 5% year over year.

8 - Drivers of Customer RenewalsDrivers of Customer Renewals

Improved customer service was cited by 59%, followed by better client communication (44%) and an increase in managed services demand (41%).

9 - Measuring Technician ValueMeasuring Technician Value

Technical knowledge was cited as the primary measurement by 34%; followed by customer satisfaction (20%) and billable hours (17%).

Michael Vizard

Contributing writer

Michael Vizard is a seasoned IT journalist, with nearly 30 years of experience writing and editing about enterprise IT issues. He is a contributor to publications including Programmableweb, IT Business Edge, CIOinsight, Channel Insider and UBM Tech. He formerly was editorial director for Ziff-Davis Enterprise, where he launched the company’s custom content division, and has also served as editor in chief for CRN and InfoWorld. He also has held editorial positions at PC Week, Computerworld and Digital Review.

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