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Solution providers

1 - Hiring Across the ChannelHiring Across the Channel

A full 87% said they plan to do the same amount or more hiring in 2014 as 2013; 46% say they will hire more.

2 - Drivers of Hiring Across the ChannelDrivers of Hiring Across the Channel

Of the solution providers surveyed, 77% report they are hiring more people to support new clients; 65% are now relying more on outsourcing to support those clients.

3 - Most Growth Comes From SMB SpaceMost Growth Comes From SMB Space

Companies with 28 to 99 employees were cited by 48% of the respondents as providing the most business growth.

4 - Average Hourly Billable RateAverage Hourly Billable Rate

Well over half (61%) report getting $101 to $150 an hour on average for their services.

5 - Growth DriversGrowth Drivers

New client requests were cited by 65%, while the need for new skills (49%) and geographic expansion (32%) were the second and third biggest drivers.

6 - Top Technologies Driving Customer RequestsTop Technologies Driving Customer Requests

Security at 54% tops the list, followed by cloud apps (52%), mobile-device management (46%) and data management (45%).

7 - Cloud Reliance on the RiseCloud Reliance on the Rise

Seven out of 10 use cloud apps to service customers; cloud contracts are up 5% year over year.

8 - Drivers of Customer RenewalsDrivers of Customer Renewals

Improved customer service was cited by 59%, followed by better client communication (44%) and an increase in managed services demand (41%).

9 - Measuring Technician ValueMeasuring Technician Value

Technical knowledge was cited as the primary measurement by 34%; followed by customer satisfaction (20%) and billable hours (17%).