Symantec Integrates with RMM PlatformsBy Ericka Chickowski | Print
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Symantec is making it easier for its managed services partners with a new strategy that will integrate its products with RMM platforms Kaseya, LabTech, Level Platforms and N-able.
Managed service provider (MSP) partners of Symantec are likely to breathe a sigh of relief today after the security and storage company yesterday took the wraps from a new MSP strategy that will have it integrate its products with four major remote monitoring and management (RMM) platforms, as well as creating a program for quarterly or monthly billing.
"The MSP strategy that we're launching is actually the product of hearing from our partners and doing what they've asked us to do," says Randy Cochran, Symantec's vice president of channel sales for the Americas. "We have a Small Business Advisory Council and when we rolled this out to them at Partner Engage, we saw a lot of heads nodding and people saying, 'Finally! This is going to be really cool.'"
The lynchpin of the program is the immediate availability of the integration of Symantec Backup Exec 2010, Backup Exec 2010 for Windows Small Business Server, Symantec Endpoint Protection 12.1, and Endpoint Protection 12.1 Small Business Edition with Kaseya, LabTech, Level Platforms and N-able. The meshing of Symantec's product base with these RMM platforms will give Symantec's service partners the ability deploy, monitor, and manage their customer’s backup and security solutions without having to visit customer sites so often, reducing what Cochran calls that 'costly windshield time in the car.'
In addition to the integration, Symantec's new MSP strategy also rests on the delivery of its backup and security products through the cloud, giving service partners the ability to add cloud-based solutions into their existing offerings, offering customer the choice to deploy Symantec Backup Exec.cloud and Symantec Endpoint Protection.cloud are quick to set-up and can be managed through a single console hosted in the cloud by Symantec. Symantec also now offers new private cloud services for Symantec Backup Exec 2010 that lets partners backup and manage multiple customers through a single, secure Backup Exec console and provide integrated off-site protection through any partner infrastructure. It's a free option for customers and partners already on maintenance with the company today and can be used with or without the RMM integration.
"Now that we have it in the cloud or on the ground or through a remote management platform capability we really think we've given the partners great choice and great options for them to sell however the customer wants to consume," Cochran says.
The third puzzle piece in this new MSP strategy is the launch of Symantec's ExSP Licensing Program. The program will give Symantec partners the ability to buy software in a monthly subscription-based model. Available to qualified service providers, program helps MSPs reduce risk and spread out costs based on the real-time volume of their business.
"They can now sell that on a monthly or quarterly basis, which we think matches up very nicely with their platform strategy," Cochran says. "If they're billing their clients on a monthly or quarterly basis we can now tuck in right underneath them."