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Research Exclusive: Perspectives on Renewals from Vendors, VARs, Users

  • By

    Chris Gonsalves

    | Posted 2008-07-14
 
 
 
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When it comes to contacting customers whose license agreements are expiring, more than 35 percent of respondents say that every customer is contacted prior to the end of their contract. Nearly two-thirds say they approach all or most customers before expiration of license or support agreements.

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