FastBack Technology Makes Tivoli Storage an MSP Tool

By Jessica Davis  |  Print this article Print


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Since IBM acquired FilesX a little more than a year ago to add to its Tivoli Storage portfolio, managed services providers have picked up on the technology as an option to offer instant data backup and recovery for storage customers. IBM says the technology, designed for Microsoft Windows server, is also Tivoli Storage's entree to the midmarket customer through IBM's reseller channel partner program.

IBM’s Tivoli Storage technology has gotten more relevant for managed service providers and midmarket customers.

That’s because IBM’s Tivoli Storage now offers functionality that enables data protection and recovery of data in remote locations and smaller locations in the form of FastBack. IBM acquired the technology last year when it bought FilesX, a company that offered continuous data protection and nearly instant data and application recovery software for enterprises and remote offices.

"Tivoli was good at providing that kind of protection for AIX and mainframes," says Richard Vining, product marketing manager for Tivoli Storage. "FilesX was very good at protecting Windows servers."

IBM first released the FastBack technology a year ago and since then has been offering it through its reseller channel worldwide. And some solution providers have picked up the technology as a way to turn around and offer a managed service to end customers.

CWPS is doing just that. The Washington D.C.-area service provider is using the technology to automate protection and recovery of its clients’ data.

"The real value here with FastBack is that it provides this near instant recovery," says Vining. "Customers see their data exploding, and if they lose any of it, it’s devastating. There are no paper backups anymore, and the amount of time it takes to recovery really has an impact on their business."

But with the Tivoli FastBack technology, recovery is instant, says Vining, who worked with FilesX before IBM acquired the company in April 2008. "Push a button and the data is back. That’s a very powerful solution for customers."

In addition to MSPs, Vining says the FastBack technology is also targeted at midmarket customers. It offers an automated process and continuous protection.

"If you do backups once a night, you can have an entire day’s worth of data at risk," says Vining.

Tivoli FastBack was created with Windows server in mind, but Vining says IBM also has a version of the technology for Linux on the road map.

Jessica Davis covers the channel for eWeek and Channel Insider. Her technology journalism career began well before anyone heard of the World Wide Web and has included stints at Infoworld, Electronic News/EDN, and the Philadelphia Business Journal. Her work has also appeared on CNN and Forbes.com. She has covered hardware, software and networking, as well as the business side of technology. She has won several journalism awards, including a national ASBPE award for best staff-written column, and was named Marketing Computers hardest working tech journalist on their inaugural list of top tech journalists. Jessica can be reached at jessica.davis@ziffdavisenterprise.com

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