Top 20 Tech and Channel Trends of 2009
15. Consolidation of Professional Services
How important are professional services? As the economy sank in 2009, solution providers reported seeing a dramatic shift in revenue from product sales to professional services. The demand for professional services and importance of this revenue source was most evident in the rapid consolidation of big integrators and services companies. First, HP completed its $14 billion acquisition of EDS. Dell followed suit in September with the $4 billion acquisition of Perot Data Systems. And then Xerox bolstered its professional services capacity with the $6.4 billion purchase of Affiliated Computer Services. In the absence of big hardware and software sales, professional services became one of the best games in 2009.