Top 20 Tech and Channel Trends of 2009

  • By

    Lawrence Walsh

    | Posted 2010-01-04

15. Consolidation of Professional Services
How important are professional services? As the economy sank in 2009, solution providers reported seeing a dramatic shift in revenue from product sales to professional services. The demand for professional services and importance of this revenue source was most evident in the rapid consolidation of big integrators and services companies. First, HP completed its $14 billion acquisition of EDS. Dell followed suit in September with the $4 billion acquisition of Perot Data Systems. And then Xerox bolstered its professional services capacity with the $6.4 billion purchase of Affiliated Computer Services. In the absence of big hardware and software sales, professional services became one of the best games in 2009.

>> Dell/Perot and HP/EDS: A Tale of Two Services Acquisitions

>> Dell Services Play Necessary But Late

>> Xerox Acquires ACS for $6.4 Billion

Lawrence Walsh Lawrence Walsh is editor of Baseline magazine, overseeing print and online editorial content and the strategic direction of the publication. He is also a regular columnist for Ziff Davis Enterprise's Channel Insider. Mr. Walsh is well versed in IT technology and issues, and he is an expert in IT security technologies and policies, managed services, business intelligence software and IT reseller channels. An award-winning journalist, Mr. Walsh has served as editor of CMP Technology's VARBusiness and GovernmentVAR magazines, and TechTarget's Information Security magazine. He has written hundreds of articles, analyses and commentaries on the development of reseller businesses, the IT marketplace and managed services, as well as information security policy, strategy and technology. Prior to his magazine career, Mr. Walsh was a newspaper editor and reporter, having held editorial positions at the Boston Globe, MetroWest Daily News, Brockton Enterprise and Community Newspaper Company.

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