Top 20 Tech and Channel Trends of 2009

  • By

    Lawrence Walsh

    | Posted 2010-01-04

9. Unified Communications Gets Real
Unified communications—the long-promised dream of converged digital, voice and video communications—isn’t quite here yet, but it’s getting close. As the hassle and cost of travel continues to rise and the need for greater collaboration increases, businesses are turning to unified communications as the alternative to disjointed e-mail and conference calls, as well as means to eliminate travel. The bigger driver, though, is the rise of social networking and microblogging. Unified communications systems are incorporating many features that look and feel like Twitter and Facebook feeds. Many analysts will point to video as a driving force, but the real magic behind unified communications is real-time document sharing and collaboration tools that made disparate workgroups more efficient.

>> Was 2009 a Tipping Point for Unified Communications and Video Conferencing?

Lawrence Walsh Lawrence Walsh is editor of Baseline magazine, overseeing print and online editorial content and the strategic direction of the publication. He is also a regular columnist for Ziff Davis Enterprise's Channel Insider. Mr. Walsh is well versed in IT technology and issues, and he is an expert in IT security technologies and policies, managed services, business intelligence software and IT reseller channels. An award-winning journalist, Mr. Walsh has served as editor of CMP Technology's VARBusiness and GovernmentVAR magazines, and TechTarget's Information Security magazine. He has written hundreds of articles, analyses and commentaries on the development of reseller businesses, the IT marketplace and managed services, as well as information security policy, strategy and technology. Prior to his magazine career, Mr. Walsh was a newspaper editor and reporter, having held editorial positions at the Boston Globe, MetroWest Daily News, Brockton Enterprise and Community Newspaper Company.

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