Are Your Customers Happy With Oracle?
42 percent of Oracle customers are dissatisfied with the quality of the company's support
A study released by Computer Economics in November shows that even as dissention is growing among the ranks of Oracle customers, it still has not affected future plans of these customers to buy or update their products in the next three years. However, dissatisfaction is growing. "Many customers are frustrated with navigating Oracle's support system and the length of time it takes for Oracle to respond to support issues, and dissatisfaction with the cost of that support is even more widespread," said Frank Scavo, president of Computer Economics.