Desktop, Part 2By Frank Ohlhorst | Posted 2008-10-15 Email Print
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Unified communications software vendor Unison looks to outdo Microsoft's Office Communications Server in features, price and channel support.
That eliminates the need for a VOIP phone at the user’s desk or
location. The system also supports auto-forwarding incoming calls to
external phones (cell phones, VOIP phones and POTS lines) if needed
and can control incoming call handling, transferring calls
automatically to voice mail or other extensions.
Of course, all activity is logged, making it easy to track what is going on in the system and how efficiently the system is being used.
Instant messaging is handled by Unison’s proprietary IM client, which is integrated into the desktop. The nice thing about the IM application is that it is intelligent about the users. In other words, the IM client knows whether internal users are busy or are available. For those looking to extend IM beyond the local users, Unison offers an "Intelligent Presence" feature, which supports communication with ICQ, Google Talk, MSN and Jabber.
In brief, Unison does offer what many will consider a better path to unified communications. Although the product does not offer everything to everyone, very few products do. Unison’s Client Server offering has several advantages over other players in the field, including a single server architecture–which is easier to manage, deploy and back up to a unified client that leaves little to be desired.
What’s more, the basic affordability of the product and flexible deployments should help many solution providers convert customers over to Unison’s products. Simply put, Unison does what needs to be done with little fuss and muss, and can only get better over time.