BESR 8.5 – The Bottom Line:By Frank Ohlhorst | Print
Backup Exec System Recovery 8.5 may just be what the doctored ordered for solution providers looking to serve the disaster recovery and business continuity markets.
Backup Exec System Recovery is relatively straightforward to install and manage, and Symantec does a decent job of keeping the product easy to understand. However, things can get complicated rather quickly during the installation and initial operations.
The menus and included wizards do a decent job of covering the basics, but most users will want to leverage the "power" features of the product to realize the most value and can become quickly lost in the various option menus and settings choices. While that may be a bad thing for the neophyte backup operator, the simple truth here is that the layers of complexity fit well into the skill set of a solution provider servicing the disaster recovery market.
Perhaps the only worry with the product for solution providers may be Symantec’s channel commitment–after all, the company does sell BESR and several other products direct, through retail and through mail order outlets. Another channel element solution providers may want to keep an eye on is the renewal process, because very little is stopping Symantec from taking that business direct to the end customer.
Even so, Backup Exec System Recovery 8.5 does offer enough service enablement opportunities that a savvy solution provider could leverage to use the product to build a service-orientated disaster recovery solution, that in turn can offer excellent protection and ongoing revenue opportunities. It all comes down to how a solution provider will market, sell and support the product.