The Customer ExperienceBy Frank Ohlhorst | Posted 2008-09-10 Email Print
WEBINAR: On-demand webcast
Take Advantage of Cloud Backup to Kick-Start Your Disaster Recovery REGISTER >
Offering free Wi-Fi access to customers is becoming more and more important to small businesses, and SMC aims to make it easier than ever with the EliteConnect Wireless Hotspot Gateway SMCWHSG14-G.
Once set up, using the SMC EliteConnect Wireless Hotspot Gateway is quite simple. Customers can access the Internet in two ways. The easier way is to have a clerk print out a receipt with all the needed information. For many sites offering the service for a small fee or for free, the clerk method will be ideal.
Customers can also choose to self-authenticate and pay, if the device is set up for those services. After associating with the WAP or plugging into an associated wired connection, the customer launches a browser. The SMC Hotspot redirects the browser to an authentication screen where the customer can log in.