Installation Hassles AboundBy Frank Ohlhorst | Posted 2008-02-05 Email Print
The Konica Minolta MagiColor 2590MF brings excellent output and a plethora of capabilities to the SMB market, despite its quirks and irritations.
Konica Minolta promptly delivered another unit for testing via a courier service; it was obvious that the new unit had been previously unpacked and configured before being shipped out. While that may have sped up the review process and made things a little easier for our Lab's crew, it did deny us the experience that a VAR may have with a new unit.
That said, the replacement unit functioned fine and operated without a hitch. That is, until we installed the duplexer unit. The duplexer snaps onto the back of the printer, after popping out a few plastic tabs/port covers. Regrettably, our duplexer came with no instructions and the printer instructions lacked any guidance on installing the duplexer. A search of the tech support area of the Web site offered no clues on how to install the duplexer. We pushed on and installed the duplexing unit using common sense, and we were rewarded with a horrible grinding noise when we tried to print.
Date and time are set using the numeric key pad instead. Those inconsistencies live throughout the setup interface and prove to be an annoyance. It's clear that the machine is destined for a global market; installation docs are included in several languages and regrettably all are lacking the details to quickly set up and operate the unit.
For typical use, the unit is easy to operate, but once you attempt to do something out of the ordinary, the interface proves to be annoying. For example, if you want to do a duplex copy, you need to hit a function button several times. Wouldn't a "duplex" copy button make much more sense? The same goes for selecting document types; a user is expected to use the quality button to determine that -- not very intuitive.
Setup and usage hassles aside, the unit did offer impressive color output. We used the SpencerLabs printing suite to test image quality and found that the unit recreated details and colors on par with a much more expensive color laser printer. Scanning and photo copying also offered excellent detail and color. Black and white text output was crisp and clear, while printed photographs offered faithful color reproduction.
The bottom line here is if you can deal with the quirks, inconsistencies and irritations associated with installation, set up and advanced feature use, you will not be disappointed with the unit. And happily, pros outweigh the cons, and all of the cons should be easy fixes for Konica Minolta to accomplish.