Xerox eConcierge Offers Consolidated Purchasing, Reduced Maintenance Benefits

By Nathan Eddy  |  Print this article Print

The eConcierge service automatically tracks supply levels and sends customers a reminder when supplies are low.

Print services and solutions specialist Xerox announced the release of eConcierge, a cloud-based solution for a reseller’s customers to order their printing supplies. All of their orders are placed through a reseller’s online supplies store built and hosted on behalf of Xerox. The company said the key reseller partner benefits include capturing ongoing supplies revenue, the ability to influence printer sales and improvement of cash flow—with each credit card transaction a reseller books the revenue first, then pays the distributor on terms.

Xerox said it conducted extensive face-to-face research with both user customers and channel partners to create a cloud-based supplies sales platform that provides benefits for solutions providers and their customers, which also include expanded reseller reach, with the ability to sell supplies for networked printers from Xerox, HP, Lexmark and Samsung. In addition, eConcierge ensures Xerox Authorized Service Providers receive all repair business for their eligible Xerox printers and MFPs.

The service is co-branded, with the reseller prominently displayed and backed by Xerox, and allows resellers to offload the expense of order taking, inventory management, and fulfillment to the distributor. The company said once the solution is set up, there’s virtually no overhead: Resellers simply manage their pricing and monitor order status through the Xerox Web portal.

The eConcierge Supplies Assistant desktop application monitors networked printers and MFPs, alerting customers when their supplies need to be replenished. Customers order supplies online from the reseller’s branded store, with store hosting, infrastructure and security managed by Xerox. Shipping and fulfillment is handled by the reseller’s preferred distributor.

The eConcierge service automatically tracks supply levels and sends customers a reminder when supplies are low, and the Supplies Assistant application identifies printer models and the part numbers of their supplies. In addition, the service is contract free, without obligation and after 30 days and the second supplies order per printer, customers earn extended service coverage on eligible Xerox products. The service also includes free customer support, and the eConcierge portal includes a Web page where the reseller’s customers can download the Supplies Assistant desktop application, custom-made for the company.

"Our market research reveals businesses with less than 100 employees are key prospects for the eConcierge service. Among them, interest in this solution is high," a company release stated. "The service is an excellent alternative to our PagePack Managed Print Service, which may be a better solution for medium and large companies, or for customers who are reluctant to sign a Cost Per Print Agreement."