Updated ProactiveNet Tool Boosts SLA ManagementBy Paula Musich | Posted 2004-04-13 Email Print
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Version 6.0 of ProactiveNet application performance management software lets customers create and manage SLAs on a more granular basis and then roll up specific SLAs to view overall performance.ProactiveNet Inc. next week will try to move up the food chain in the IT hierarchy when it delivers new service-level management capabilities in version 6.0 of its ProactiveNet application performance management software.
The ability to integrate SLA (service-level agreement) monitoring, analysis and reporting makes ProactiveNet 6.0 appealing to a new group of stakeholders: "senior-level IT management and business unit management," said David Langlais, vice president of marketing at ProactiveNet in Santa Clara, Calif.
"By looking at the business level, they can see, 'How much revenue or productivity am I getting from my applications?'" he said.
Once an SLA violation occurs, operators can drill down through the hierarchy to learn what the problem is and which sub-SLAs are causing it. "You can directly link SLA noncompliance into the problem in the IT infrastructure causing the violation," Langlais said.