Trend Micro Streamlines Customer Monitoring for VARs

By Jessica Davis  |  Print this article Print


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The security vendor is offering partners a free dashboard tool that lets VARs see all customer monitoring info on a single dashboard.

Security vendor Trend Micro is offering VARs a way to streamline their monitoring of client sites in the form of a free tool for partners called the Worry-Free Remote Manager.

The Web-based system, available next month, enables VARs to aggregate monitoring information for all their customers on a single Web-based dashboard, allowing the streamlining of all such information on a single screen. Previously, VARs had to view the information of each customer separately.

"It's designed to look like the Web console within our existing product, so there's no training curve for VARs," said Jon Clay, product marketing manager for Trend Micro's SMB segment. And VARs can still use the existing non-Web-based product.

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The only requirement for using the Web console is that VARs must register as partners, and they must install a small agent at the customer site. Clay said the installation is a simple, three-step process.

Because it is Web-based, partners can use the console to monitor, deploy commands and generate reports from any Web-equipped PC. Trend Micro said that partners retain complete customer ownership and complete control over product configurations.

The free tool is part of a handful of planned enhancements to the Cupertino, Calif., company's partner program.

Trend Micro has also rolled out an SMB Support Portal that offers a technology information site for both partners and customers. The site offers the most recent documentation, builds, patches and service packs for customers. It also features a forum community for Trend Micro partners. The site is available now and accessible from the Trend Micro main Web site.

"Our partners tend to share information and ideas, so the forum gives them an opportunity to do that inside our network," Clay said.

The company also pointed out that its Client Server Security and Client Server Messaging Security solutions 3.6 for small and medium-sized businesses are the first SMB security solutions from a major vendor awarded Microsoft Vista certification.

Jessica Davis covers the channel for eWeek and Channel Insider. Her technology journalism career began well before anyone heard of the World Wide Web and has included stints at Infoworld, Electronic News/EDN, and the Philadelphia Business Journal. Her work has also appeared on CNN and Forbes.com. She has covered hardware, software and networking, as well as the business side of technology. She has won several journalism awards, including a national ASBPE award for best staff-written column, and was named Marketing Computers hardest working tech journalist on their inaugural list of top tech journalists. Jessica can be reached at jessica.davis@ziffdavisenterprise.com

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