TomorrowNow Shuts Down Customer Support ProgramBy Renee Boucher Ferguson | Print
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The beleaguered SAP subsidiary is creating a new program, but clients without an interim plan may lose service.
Embattled SAP subsidiary TomorrowNow is ending its current customer support program as of Nov. 21, a move that could mean an interruption in service for customers that have yet to set up an alternative.
TomorrowNow, which offers third-party application support, is shutting down the service that it offered on its own computers and on its own premises. The company is creating another support program that will be on client computers and premises, according to a Nov. 1 letter to customers from Andrew Nelson, TomorrowNow CEO at the time.
TomorrowNow announced Nelson's resignation Nov. 19. Other top management executives also left the company.
TomorrowNow's fate won't ruin third-party app support. Click here to read more.
In the letter, Nelson urged customers to work with TomorrowNow representatives to develop an interim plan until the new support program is in place. The letter did not say when that new program would be up and running.
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