The Utility Company Adds to Services Menu

By Sara Driscoll  |  Posted 2007-12-10 Email Print this article Print


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The managed services provider offers Connected Office 3.0 and launches a recruitment drive.

Managed services provider The Utility Company has launched an updated menu of services, including more security options, hosted VOIP and Web content management.

The Connected Office Technology-as-a-Service Program (Connected Office 3.0) offers small and midsize businesses services covering every aspect of their IT system in five main areas: IT (network, desktop, security and storage), business applications, Web/Internet, copier/printer and telecommunications.

With the launch of Connected Office 3.0, the company will now offer expanded help desk functionality; remote monitoring and management 24/7; and increased security, storage and backup, and asset management. Utility is also hoping to gain traction with its new hosted voice over IPO, CRM (customer relationship management) and accounting system.

The firm is currently recruiting VARs and providers that want to be able to offer a managed services approach, according to the company's founder and president, Mark Scott. Utility currently has around 40 partners and is looking to increase that to between 80 and 100 next year. "VARs don't have to make any upfront investment to join us," Scott said.

Pointer Click here to read more about The Utility Company's recruitment plans.

Scott said his company offers an alternative to the current managed services model on the market. "Ours is a franchise approach," he said. "We recruit managed services providers and VARs that then offer our complete services offering in an exclusive area and become a utility service provider on a fixed-fee basis."

Scott, who co-founded managed services provider N-Able before launching The Utility Company, said current managed services providers offer just certain services. With the launch of Connected Office 3.0, Utility providers offer an entire system, he said. "MSPs continue to struggle with tools, staffing issues, re-engineering their back offices and so on," Scott said. "We take all of that away and offer 90 percent of company's IT system." He likened The Utility Company to IBM Global Service or Accenture, but for SMBs.

"Everyone says they are an SP nowadays," Scott said. "But most don't actually find out how much their customer is already spending on IT and how utilized their systems are. We try to find this out in the first instance and then aim to help increase that utilization rate."

Scott claimed that the average SMB customer spends $360 per month per user on technology, yet only 15 percent of this investment in technology is ever utilized.

Sara Driscoll began her journalism career at 16 years old on her local newspaper, The Watford Observer. Working part time, she covered a range of beats. Leaving to complete her Journalism Degree at Bournemouth University, UK, Sara then went on to graduate and work for Emap. She began as a reporter on APR, Emap's construction title, being promoted to senior reporter with a year.Sara then joined VNU Business Publications as Deputy News Editor on CRN, the weekly trade title for channel players. She covered industry/business news from vendors, distributors and resellers, product announcements, partner announcements as well as market and trend analysis, research and in depth articles to predict up and coming trends in the sector. She was promoted within a year to News Editor, a year later to Deputy Editor and the following year became Editor. Sara remained editor of CRN for three years, launching the magazine on new platforms including CRN TV and eBooks, as well as several magazine and web site redesigns. She was called on for expert industry comment from various publications including appearing on live BBC news programs. Sara joined Ziff Davis Enterprise as Editor of eWeek Channel Insider. She runs the title in all formats – online up to the minute news, newsletters, emails alerts and events. She also manages the brand of Channel Insider in all formats - events, shows, awards, panel debates and roundtables.Sara can be reached


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