Siebel Boosts Hosted Services with Ineto BuyBy Dennis Callaghan | Print
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Siebel Systems added to its growing portfolio of hosted customer relationship management service offerings with the acquisition Tuesday of Ineto Services.Siebel Systems Inc. added to its growing portfolio of hosted customer relationship management service offerings with the acquisition Tuesday of Ineto Services Inc. in a cash deal worth up to $5 million.
The San Mateo, Calif.-based company will offer Ineto's hosted contact center service provider services as a part of its Siebel CRM OnDemand offering, giving customers access to call center management capabilities without having to invest in expensive hardware such as an automatic call distributor, interactive voice-response platform and computer-telephony integration, Siebel officials said.
Siebel will begin to offer Ineto's hosted services integrated with the rest of its Siebel CRM OnDemand service as well as its on-premises applications immediately, according to Ken Rudin, vice president and general manager of Siebel's CRM OnDemand Group.