PayPal: Service Fully RestoredBy Matthew Hicks | Posted 2004-10-15 Email Print
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The online payment service gives the all clear after being plagued with sporadic outages for nearly a week.PayPal on Thursday reported that it had restored its online payment services after facing intermittent outages for more than five days.
PayPal, owned by eBay Inc., said its full functionality had returned to normal for all users. A day earlier, the service began to improve, though the company said delays persisted for some users.
The San Jose, Calif., company had blamed the woes on a software update conducted Friday, which left some users without the ability to access the site, their accounts, and online payment and other services.
"First we want to apologize for the way this has impacted your buying and selling activity and, for many of you, your businesses," they wrote.
The message was signed by Meg Whitman, eBay's president and CEO; Matt Bannick, senior vice president of global online payments for eBay and PayPal's general manager; and Marty Abbott, eBay's senior vice president of technology.
"Providing outstanding service is our top priority at PayPal. Although we didn't meet your expectationsor our ownin the past few days, we look forward to the opportunity to regain your faith in our service," the message said.
PayPal's outages have hurt more than online sellers and buyer. eBay also relies on it as a major form of payment for completing eBay auctions. PayPal has 50 million user accounts.