Microsoft Fixes Vexing XP SP2 IncompatibilityBy Channel Insider Staff | Posted 2004-10-06 Email Print
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Microsoft has issued a fix for one of the most cantankerous Service Pack 2 problems, caused by adware called TV Media.Numerous applications, including some of Microsoft's own, have encountered compatibility problems with Windows XP SP2 (Service Pack 2). But one application in particular wreaked an inordinate amount of havoc until Microsoft created a removal tool, and now a patch, for it.
That applicationwhich many industry watchers consider to fall more into the adware/spware categorywas Total Velocity Software's TV Media application. TV Media hides on users' PCs and displays commercials.
A number of users with TV Media lurking on their PCs who attempted to load SP2 were hit immediately with the dreaded blue screen of death.
The TV Media problems were not discovered during SP2 beta testing, said Matt Fingerhut, PSS senior director of consumer technical support. But once Microsoft began rolling out the final SP2 version, TV Media in particularand spyware in generalstarted botching SP2 installations.
Microsoft began advising customers a few weeks ago to
While Fingerhut declined to discuss SP2 help-call statistics, he did mention that users with SP2-TV Media compatibility problems were typically logging two-hour-long help calls with PSS.