ManageEngine Updates ServiceDesk Plus 8.0 With Service CatalogBy Channel Insider Staff | Posted 2010-12-01 Email Print
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The upgrade also features new asset management capabilities and automation of common help desk processes.
Network, systems, applications and security management software solutions provider ManageEngine announced the release of ServiceDesk Plus version 8.0, an updated generation of the company's ITIL-ready help desk application. ServiceDesk Plus v8.0 offers a host of new features including a service catalog, enhanced asset management, automation of common help desk processes, multiple Application Programming Interfaces (APIs) designed to further simplify interaction with third-party products and tighter integration with other ManageEngine software suites.
With the new service catalog, IT teams can organize and publish a list of all help desk services available, as well as maintain a workflow for service requests, helping ensure those services are delivered effectively and on time. The service catalog is customizable to fit the needs of individual organizations, the company noted. ServiceDesk Plus 8.0 also features improved asset management capabilities, with an agent-based scanner.
The company claimed that with ServiceDesk Plus v8.0's asset management functionality, administrators no longer need to open ports, switch off firewalls or enable Windows Management Instrumentation (WMI) while scanning assets, and these new capabilities would reduce scanning failures across assets, especially across distributed networks. ServiceDesk Plus is available as a downloadable file for both Windows and Linux platforms.
A 30-day fully functional trial edition is available for evaluation from the Web site. Pricing starts at $495 for the Standard Edition, while the Professional Edition starts at $995. The Enterprise Edition starts at $2995 with an annual subscription, and perpetual licensing models are also available.
For more, read the eWeek article: ManageEngine Adds Service Catalog to Service Desk Plus 8.0.