IBM's 'Rational' Move Paying OffBy Channel Insider Staff | Posted 2004-07-19 Email Print
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In an eWEEK interview, Mike Devlin, GM of IBM's Rational software development division, expounds on the division's role in IBM and how the acquisition is working out.Mike Devlin, general manager of IBM's Rational division, will be top dog at the Rational Software Development User Conference this week in Dallas. When IBM finalized its $2.1 billion acquisition of Rational Corp. in February 2003, Devlin traded his CEO position for that of general manager of IBM Rational. Devlin talked with eWEEK Senior Writer Darryl K. Taft about competition, Rational's role in IBM and trends in the business of delivering software development tools.
What do you think of the Microsoft Visual Studio Team System announcement, with Microsoft [Corp.] now covering more facets of the software development lifecycle?
Microsoft's planned entry into the enterprise lifecycle tooling space really validates what we've been doing for more than a decadeimproving the speed and quality of software development through industry-proven best practices, and automating that with tooling.
It will likely introduce lifecycle tooling to some smaller Microsoft-centric development teams who may not have had the resources to invest in tooling before, or who have worked mostly on smaller projects that haven't necessarily required a more disciplined approach. We view this exposure as a good thing, as it potentially broadens the market we serve.
Do you expect it to impact Rational at all?
Most companies are heterogeneous in that they develop software using a mix to platforms and technologies, including both .Net and J2EE [Java 2 Enterprise Edition]. IBM Rational will continue to provide development solutions that span our customers' platform and technology choices, and that really differentiates us from Microsoft. In fact, we're really one of the few, if not the only company in a position to do that and do it well. Of course we fully intend to provide a very compelling development platform using our own Eclipsed-based technologies, but we'll continue to work with Microsoft to ensure that our solution supports the Microsoft platform and the needs of our customers.
What's Rational's role in IBM now? How do you identify yourself?
Rational is the brand that's driving the overall software development strategy, which makes sense given that's our background. And what we've defined across IBM in total, and particularly across the Software Group, is something we call the Software Development Platform and we had an event last December to introduce our strategy there. Basically it integrates all of our various tools, basic WebSphere Studio, Eclipse technology; those groups have been moved into Rational and are part of our team now. Lee Nackman, who is the leader of developing the WebSphere Studio tool, is the Rational CTO and is heading up the development of our practitioner desktop tools and that includes modeling and testing and the core Java IDE and J2EE support. And, talking more broadly than that, it includes WBI, the WebSphere Business Integrator, as well as integrating with the various database tools from the DB2 team and so forth.
The way to think of it is the total IBM play is this complete end-to-end lifecycle solution that is integrated both within the tools themselves but also of course to the underlying runtime environments such as WebSphere and DB2, and to the systems management environment. In fact, we're doing a bunch of cool stuff with the Tivoli guys, integrating a lot of what we're doing in terms of testing, so that we can really be integrated into operational deployment. So for example if you find a problem you can monitor it using the Tivoli monitoring capabilities to detect problems with the operational system, get information back to the developer round trip and get it back out. Then you could update the operating system and monitor performance. So there's a lot of cool stuff going on on the Tivoli side, the business integration side, and with the core runtimes of DB2 and WebSphere.
We're continuing the Software Development Platform as an open platform on several dimensions. Open in the sense that we support multiple environments, not just IBM. So that includes [Microsoft] Visual Studio and Microsoft .Net of course, but also [BEA's] WebLogic, other alternative databases and so forth. But even more deeply, the way we're making it open is that it's all based on this core Eclipse infrastructure, which is a totally open-source environment. So Eclipse provides the basic common components, the user interface, the framework for tying everything together, and most importantly the underlying meta-model facility so that we can provide very deep integration between tools and to the runtime platform. And we have hundreds of ISVs and partners that are building other tools. So that's pretty exciting.
And the reaction from customers has been incredibly positive, both around the completeness of the solution and the open approach where we're supporting all the open standards and the open-source capabilities means, particularly for our large, more technical customers, like Cisco and Ericsson, where they have very specific needs, they can go in and add those capabilities into the Eclipse environment and fully integrate them with all of our tools. That whole Software Development Platform is the message we're really driving this year, and all of our tools offerings will be put in that context.
Next Page: Heard through the Grapevine.
So what's to be shown at the conference in Grapevine? What signal are you hoping to send?
The core message is on the Software Development Platform and fleshing out more meat on that. So we'll specifically be showing new product capabilities across the different modeling and testing areas and so forth. And we'll also be showing what we're doing with partners and some customer successes.
How is the effort to "Eclipsize" all of Rational's products?
Even before the acquisition we were on that path and most of our tools are already there. All of our modeling and pretty much all of our testing products are in the Eclipse environment now. And we are leveraging that to get the last of our products in there and also use the EMF [Eclipse Modeling Framework] to integrate those tools deeply. The EMF allows deep semantic integration. So in our current tools we do requirements management, modeling, testing, etc. There's a notion in requirements management for requirements, there's a notion in modeling for use cases, there's a notion in testing for test cases, and those are very related items and our tools provide integration among them. In the new generation of the Software Development Platform with the common EMF, they actually share a common meta-model so it's not like they're separate things. One type of requirement is one that's defined in terms of a use case, and so from all these different perspectives you're looking at the same underlying meta-model. So we aren't passing data between tools, we don't have the consistency issues and so forth; it's a common meta-model across all of our tools.
So "Eclipsizing" is a much bigger thing than what it sounds like. We're not just moving our tools into the Eclipse framework and adopting the user interface and so forth. In some sense we're really evolving the whole next-generation wave of doing development, because we can get the integration that the industry has been striving for for many, many years. Now we can really achieve that. And it's something Rational by itself quite frankly could never have done. But the combination of Rational and IBM, given our strength in the development market, allowed us to do this.
So the status?
We have products shipping, and we are introducing more complete versions of the tools that achieve the deeper semantic integration. Our modeling tools are integrated into Eclipse, but we haven't fully implemented all of the meta-model integration. We'll lay out the roadmap for that.
How does Rational play into IBM's effort to approach software sales according to vertical markets?
There are several dimensions there. First of all, our products themselves have attributes that apply in specific markets. For example our real-time testing tools are things that apply more in the embedded and real-time industry sector, with things like the industrial markets such as telecommunications equipment companies and aerospace companies. We have some industry-specific features in our product line.
And the good news is many of our products are common across industries, so there we're working with the various IBM industry sectors. So we integrate our products to some of the other products out there that appeal to various industry sectors.
In the field organization our Rational sales force is part of the software development specialty, where there are different specialties in the field organization. But the main thing is working closely with the different IBM industrial sectors and with the efforts in Software Group, particularly around business integration.
Next Page: How Rational plays into IBM's on-demand strategy.
Also, how does Rational play into IBM's on-demand strategy?
Perfect. The key thing there is that software development is a core part of being on demand. The on-demand message is all about agility, the ability of a business to react to changes in the environment, either regulatory changes, or changes in the competitive environment or marketplace. That requires a development environment that allows you to react quickly. So it starts with our best practices, things like the Rational Unified Process, so all of our best practices map into the on-demand best practices. We've always said you want to build a resilient architecture that's flexible in the face of changes. And that maps directly into the on-demand technology in that you want enterprise architectures and application architectures that are resilient in the face of changing environments.
So both our best practices and our tools are mapped into the on-demand environment. We show up in what's called the on-demand operating environment, which is the underlying technology infrastructure for building an on-demand technology enterprise. So that's been a core part of our marketing message.
Steve Mills [IBM's senior vice president and head of the IBM Software Group] has been quoted as saying that Rational has been the best software acquisition IBM has made in terms of integration. He also says you've exceeded IBM objectives. Why do you think he says this?
The best case is financial results. Even going back to a year ago December after we announced the acquisition on Dec. 6 , I think it was. And we were very concerned that that would cause a disruption with the December quarter a year ago. It didn't. We in fact made the Wall Street numbers, and when we reported our March numbers we were no longer a separate company; we were a part of IBM, and we exceeded the business case that IBM uses to track things and we exceeded the Wall Street estimates for Rational before the acquisition.
But we've exceeded the business case every quarter, and compared to the quarter a year ago we have reported significant year-over-year revenue growth.
Before the acquisition, revenue for Rational had been down or decreasing because of the downturn. So the amazing thing and I think the reason everybody views this as the most successful is that IBM executed a very fast integration, unlike Lotus and Tivoli, which were kept somewhat separate for a while; we were integrated very rapidly. We decided that to get the leverage of IBM we needed to integrate into their product development processes, integrate into their passport advantage IBM purchasing vehicles for customers, integrate into all of those things very quickly. And that's very disruptive for the team, but we figured we'd get the pain out of the way; it would be better than stretching out over two to three years. And we were able to do that while taking a business that had been flat or declining and turning it around to have substantial revenue growth. That's a pretty clear indication of success.
And I would give the credit to two things. One is our team. Everybody in the company had two jobs over the last year. One was to continue to drive the business every quarter in terms of results and customer success. Their second job was to execute all these complex integration tasks, which with an acquisition of this scale were pretty daunting. So the team did a great job; not just the Rational team but the IBM team.
But I'll give even more credit to our customers. And this even included customers who were large Rational customers but were IBM competitors, such as large systems integrators and other platform vendors. [They] were very positive and we continued to get substantial orders from them, even though there are parts of their business that compete with IBM they continue to rely on our products and be amongst our largest customers.
Next Page: Reaction of scientific customers.
I can see where the IT customers would be happy about it, but what about the scientific and technical companies?
That was my biggest concern when we announced this because a lot of our biggest customers are in the scientific and engineering area. And they were the customers I called first on the day of the announcement, and their initial reaction was quite positive. And one of the guys, the head of one of the top 100 companies in the U.S. that had been one of our largest customers, told me, "Oh, good, we'd always wanted to keep two or three tools vendors in here even though Rational was our largest, just because we weren't sure how well you'd do in the market. But now that you're part of IBM we'll just standardize on you guys. Because we know we're going be here 10 years from now. So, even those guys, the business guys at the senior levels, were very positive.
What about those at the lower levels?
At the technical level they look at the product. The first questions they asked were things like are you going to continue to support ClearCase on Solaris, which you'd expect now that we're part of IBMthey'd have questions about that. As soon as we reassured them on those issues they were all very supportive.
In fact what we were able to do is show them that as part of IBM we were able to increase our investment in the whole tools space. So it's not that IBM just acquired Rational and spent $2.1 billion or whatever. IBM, when you look at the investment level in terms of our product development and you look at what's going on in IBM Researchbecause there was a lot of technology in Research that didn't have a way to get to market, but now with Rational that technology is appearing in our tools releases. There's some really cool technology in a number of areas from Research that we're bringing to market. So that's what the technical guys like. And IBM is spending more on tools than anybody else in the world. I think we're spending more on tools than most of the revenues of all our competitors in the tools space. It's pretty amazing the total R&D muscle that we have. That I think is exciting for the technical guys.
OK, we've talked about product integration, but what of the cultural integration? I've known Rational for a while and from my perspective Rational's culture and IBM's culture seemed to be pretty distinct.
Well, there were differences and there were similarities. The core parts of the Rational culture were focused on customer success as the top-level objective and the traditional things around integrity and a very team-oriented environment.
So IBM drove this culture and defining core values initiative that they called a Culture Jam this year where they had all the employees involved. And having 300,000 people involved in defining what the core values are you might think is a little messy but this was actually very successful. And I talk to Sam Palmisano [IBM's CEO] about it, and he said the Rational people commented more than any other group. And if you look at the IBM three core values, they actually map to Rational core values. No. 1 is client success, which exactly maps to Rational's customer success. No. 2 is innovation that matters to our customers and to the world. And Rational has always been a technology leader. And the last one is around trust and building a high trust environment. And all of our relations with each other and with our customers and business partners are based on trust. So those core values map very well with Rational's, and I think the cultural integration from that standpoint has been very effective.
The part that that you're probably referring to is Rational as a small company was very quick with a lot of empowerment to the frontline team, whereas IBM is a much larger organization and one might say it's a little more control-oriented. And that sometimes has been an issue. But the good news is that where we've seen something you might view as high overhead or bureaucratic we've been able to go to Steve Mills or Sam Palmisano and fix those. There were examples that, because IBM was used to doing larger deals, added overhead to some of our deals. And we were able to go to Steve and get support so we were able to streamline those processes. So I think IBM is benefiting in a way that we hadn't anticipated and the Rational team is able to drive some changes in the business processes that make IBM a better company from that point.
So obviously there are differences between a big company and a small company, and that does affect some people. But overall the core cultural items and our customer success are consistent.
Next Page: How acquisition affected Rational's momentum.
You think Rational's momentum has been affected by the acquisition? Because you've had to take a lot of time to focus on the integration, etc.
Our momentum has been accelerated. From a revenue growth point of view and a market share point of view, we've gained two years in the marketplace probably.
OK, but I'm talking about innovation.
From an innovation point of view, we've also accelerated because of access to all this technology, the Eclipse technology and the research technology. So in terms of product release schedules we've stayed on track. We released Rational Suite 2003 on schedule; we're going to be able to deliver a lot more this year than we could as an independent company.
What's been the reaction of the top-level Rational team? Have they adapted? I know you lost some top-level people like Eric Shurr [former VP of marketing] and Burton Goldfield [former VP of worldwide sales].
Yeah, even if you look at Eric and Burton as great examples, both of them would tell you that this was the right thing for Rational, the right thing for Rational's customers and they think what IBM Rational is doingbut more importantly what IBM is doingis just the right thing and that IBM is clearly going to own this space. But there were personal issues. In Burton's case he's on the West Coast and was doing a little too much traveling for his tastes. So there are things like that; in any change of this magnitude you're going to have a few of those.
But if you look at the people we have running the different parts of the business we all would agree that that [the acquisition] was the right thing for Rational and the right thing for our customers. But our attrition rates were lower than I expected and lower than what IBM expected going into this.
I did a story last year about there being a segment of IBM Rational's modeling gang that left for Microsoft, and I wanted to know how that could happen given the importance of modeling to Rational.
Yes, modeling is an A-level issue for us and we've increased the investment, as I said, relative to what we could do as an independent company by quite a bit, actually. We've substantially increased our investment here. We knew we would be targeted by Microsoft and that they would be incredibly aggressive because they had been depending on Rational for modeling and they were going to have an issue. We expected a certain amount of that, and less actually occurred than I expected or IBM overall expected going into this.
Has IBM committed to adopting RUP, the Rational Unified Process?
We're using RUP as IBM's lead product for all the IBM customers. IGS [IBM Global Services] is using it on their key projects internally, and within IBM development we're rolling both our tools and the process. So it's an incremental thing. But, yes, we're adopting it internally and externally it's being promoted as one of the core products.