Technology TrendsBy Jessica Davis | Print
New research from Ziff Davis Enterprise reveals what CIOs really want from solution providers.
"In the current technology climate, there's a great deal of change," Vahle said. "Solution providers are closer to technology trends because they see these trends manifest in a broad spectrum of environments."
That's even more important when it comes to emerging technologies, which 41 percent of CIOs surveyed said they look to their solution providers to recommend such emerging technologies to investigate.
"It is in the realm of emerging technologies that customers get burned by investing in the wrong technology," Vahle said. "Solution providers are often at the tip of the spear when it comes to investing in emerging technologies."
CIOs also said they wanted help with some of their own internal employee issues. About a third, 34 percent, said their solution providers already helped with user training. And 25 percent said solution providers either formally or informally helped to find candidates for job openings and 10 percent said they wanted even more of this kind of help.
"The marketplace is very tight right now from an employment perspective, and finding qualified candidates to fill job openings and fuel company growth presents a challenge for both solution providers and their customers," said Brown. "To be successful, companies today need to groom their own talent and rely on external resources."
And what factors would lead a CIO to investigate switching from one solution provider to another? The top reason cited by 26 percent of CIOs responding to the survey was the need for more capabilities and products. A quarter of CIOs said they would change service providers to lower costs, and 24 percent said they would switch due to the need for better value. Only 15 percent said they would switch to get better customer service.
To read the full research report click here