How Disruptive Will Office 2007 Adoption Be?By Peter Galli | Print
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Both Microsoft and its competitors have work to do to persuade users to choose their respective office suites.While Microsoft faces a host of challenges in maintaining its market share numbers and persuading customers to upgrade to its 2007 Office System suite of products when released in the second half of this year, its competitors face an equally daunting task of winning users away from Office 2007 and growing their numbers.
Heading the list of challenges facing Microsoft is the fact that Office 2007 has a new user interface, which could require extensive staff retraining at a significant cost, as well as a new file format, which has the potential to create compatibility issues, analysts such as Joe Wilcox of Jupiter Research, told eWEEK.
"When you introduce something new, it disrupts, and this increases things like help desk costs and employee downtime," Wilcox said. "So, to get to the benefits that come with this, they have to get past whatever retraining will be needed around the new user interface and any hardships around the new file format, which are always disruptive. These are two big hurdles Microsoft has to get around."
But Chris Schneider, senior marketing manager for Microsoft's Information Worker Product Management Group, told eWEEK that the Redmond, Wash., software maker is hearing differently.
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